Returns Policy
Cancellation Rights for EU Customers
You have a right to cancel a contract at any time within 14 (FOURTEEN) calendar days, beginning on the day after you received the product(s) without giving a reason. In this case, you will receive a full refund of the price paid for the product in accordance with our Returns and Cancellation Policy.
You shall send back the product without undue delay and in any event not later than 14 (FOURTEEN) days from the day on which you communicate your cancellation from this contract to us.
The deadline is met if you send back the products before the period of 14 (FOURTEEN) days has expired.
Returns and Refund
You will have to bear the direct cost of returning the product.
In the interests of hygiene, you will not have any right to cancel a contract for the supply once you open the products. (this is for hygiene reasons).
If you are unhappy with any of your purchases and feel it may be defective due to a manufacturing fault, please do get in contact with us through our contact form. Please do provide as much information as possible concerning the product and the order.
Defective Product
If you are a consumer and return a defective Product to us we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case within 30 days of the day we confirmed to you via email that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery.